On Black Friday I ordered a tub of Murphy McNeil Naid soap. It was the old formula, but it was a special black Friday sale and the scent sounded great.
I received it and noticed after it warmed up that there was something wrong with this soap... It had a good amount of liquid on top and little chunks in it.
I reached out to Murphy and McNeil who suggested I stir it and let it sit. I did such and tried to shave with it the next day. It worked pretty well, but there were still bits of hard soap (?). Shortly thereafter I tried again. No matter how much I whipped the lather, I could not break down those little bits.
I reached out to them again, and on Saturday they mailed me a new dish of their new formula of this soap. On top of that, they must have rush delivered it, because it arrived today.
I think I already posted about receiving the original tub of soap, and loving the scent. However, I'd feel remiss if I didn't share how impressed I am with this customer service. It's absolutely amazing. What's even more amazing, is this is so much more commonplace in the shave market than anywhere else I can recall. We really are blessed with so many good vendors, manufacturers, etc. [emoji846]