My worst USPS story to date: (short version) an Aussie customer ordered at the end of December and emailed a couple of weeks later asking why the Customs tracking showed the package being delivered to an address in...Canada. ??? It was MLK Day, post office was closed so I went to Canada Post customer service and they opened a case file on it. I checked that there was no similar sounding address in Canada, that it had been labeled correctly, etc. The Canadian package (not one of mine) had been correctly delivered in Canada despite having a Customs Declaration label with an Australian address on it. I found the alternate, presumably correct, tracking from the receipt and that shows that his package has just arrived in Sydney. I assumed that it would be delivered in a couple of days. When I didn't hear from him I checked and he said no, it had been sent to a sorting center in Perth, lost for a while, and then with no explanation sent back to....TA DAH!!!...Canada! The return address on the package is clearly a US address, the recipient clearly Australian. I called Canada Post customer service again, and was told that I had to conduct the search through USPS. USPS told me that they don't do searches for 1st class international packages. Called Canada again and told, Sorry, nothing we can do. It might be returned to me, it might go to an unclaimed package office, no one knows. We're now two months in, I prepared another package and sent it to my lovely, patient Australian customer and this time it was delivered in about a week. The original package is still out there, somewhere, three months from the time it was mailed. If they don't return it to me, I hope someone opens it out of curiosity and uses it, it was a really nice order.
Michelle
