I felt bad for the hand sanitizer too, but the hard water out here is wreaking havoc on my hands and my grandpa's who is going through chemo treatements. One of the bottles is for my house, on for his, and the smaller bottle for their car that my grandma has to use to take my grandpa back and forth for his treatments. I figure if Rod has to adjust my order the one bottle will go to my grandparents. They need it more. I am just thankful that he is selling some that won't be as hard on the skin like regular sanitizer is.