SOTD: March 2026

[Yetzirah]

I hear the Trafalgar brushes are wonderful. I do not own any at this time. I've heard the T3 is a beast.

I used the same T3 daily for 18 months. It was around that time that forum members were commenting on how the top of the brush looked like the eye of a hurricane. I contacted Simpson's customer service. I asked if they ever encountered a brush that looked like mine. I was completely transparent and as far as I was concerned, I simply wanted to let them know. They replied to my email asking if I were open to sending it to them for analysis. In exchange they would send me a brand new T3. I was so impressed with their stellar customer service . I'm a customer for life!
In my opinion the Trafalgar series are fantastic and very reasonably priced.

Best Wishes,
Paul

 

[8th Night]

I used the same T3 daily for 18 months. It was around that time that forum members were commenting on how the top of the brush looked like the eye of a hurricane. I contacted Simpson's customer service. I asked if they ever encountered a brush that looked like mine. I was completely transparent and as far as I was concerned, I simply wanted to let them know. They replied to my email asking if I were open to sending it to them for analysis. In exchange they would send me a brand new T3. I was so impressed with their stellar customer service . I'm a customer for life!
In my opinion the Trafalgar series are fantastic and very reasonably priced.

Best Wishes,
Paul

That is an impressive company response. I'm glad they sent you a new one at no-charge. I hope it hold up much better.